Privacy Policy

Last Updated: 15 July 2026

1. About this policy

This Privacy Policy explains how B2B Industrial Solutions (India) Pvt. Ltd. (“B2B Industrial Solutions”, “we”, “our” or “us”) collects, uses, stores and shares personal information when you visit b2bindustrial.in, submit an enquiry, communicate with us or engage with our industrial audit, compliance, HVAC, safety, environmental or engineering services.

This policy applies to information collected through this website and related business communications. A separate contract, proposal, purchase order, non-disclosure agreement or project-specific notice may contain additional terms for a particular engagement.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact information: name, business email address, telephone number and company or organisation name.
• Enquiry and project information: requested service, message, facility location, site type, urgency, technical requirements and other information you choose to provide.
• Business records: proposals, quotations, purchase orders, invoices, correspondence, reports, drawings, photographs and project documents where relevant to an engagement.
• Website and device information: pages viewed, approximate location, referral source, browser, device type, operating system, session information and similar usage data collected through Google Analytics and server logs.
• Communication information: records of communications made by email, telephone, WhatsApp or other channels you choose to use.

Please do not submit passwords, payment-card details, government identification numbers, sensitive employee information or other unnecessary confidential data through the website form.

3. How we collect information

We collect information:

• directly from you when you submit a form, call, email, message us or provide project information;
• from your organisation, authorised representatives, consultants or contractors involved in a project;
• automatically through cookies, analytics tools, server logs and similar technologies; and
• from public or regulatory sources where reasonably necessary for a requested service.

4. How we use information

We may use personal information to:

• respond to enquiries and arrange calls, meetings or site visits;
• prepare proposals, quotations and service recommendations;
• provide, manage and support contracted services;
• communicate about project progress, documentation, billing and support;
• maintain business, tax, accounting, compliance and contractual records;
• improve website content, usability, security and service offerings;
• prevent spam, fraud, misuse and security incidents; and
• comply with legal obligations, regulatory requests and lawful authority requirements.

We do not use enquiry consent as permission to send unrelated promotional communications. Any marketing communication, where used, will be handled separately and may be opted out of.

5. Consent and other permitted processing

When you submit an enquiry, you provide clear affirmative consent for us to use the information you submit to respond to that enquiry and take related pre-contractual steps. Where applicable, we may also process information to perform a contract, comply with law, protect legitimate business interests, establish or defend legal claims, or for other uses permitted under applicable Indian law.

You may withdraw consent for future processing by contacting us. Withdrawal does not affect processing already completed and may not require deletion of information that we must retain for legal, contractual, accounting, security or dispute-resolution purposes.

6. Google Analytics, cookies and similar technologies

We use Google Analytics to understand how visitors use the website. Google Analytics may use cookies and similar technologies to collect information such as pages visited, session activity, approximate geographic location, browser and device information, and referral source.

We use this information in aggregated or statistical form to improve the website and understand usage patterns. We do not intentionally send names, email addresses, telephone numbers or other directly identifying form information to Google Analytics.

You can restrict cookies through your browser settings. You may also use the Google Analytics Opt-out Browser Add-on . Disabling cookies may affect certain website features or measurement accuracy.

7. Web3Forms and other service providers

Our website enquiry forms use Web3Forms as a third-party form-processing provider. Information entered into a form is transmitted to Web3Forms for spam checking, processing and delivery to our designated business email account. Web3Forms may process submission content and related technical data under its own terms, privacy policy and data processing arrangements.

We may also use third parties for:

• website hosting, domain, security and content-delivery services;
• business email, document storage and collaboration;
• analytics and website measurement;
• professional advice, accounting, legal support and regulatory compliance; and
• communication services such as WhatsApp, Google Maps and LinkedIn when you choose to use those links.

These providers may process information only to provide their services, comply with law, protect their systems or as otherwise described in their own policies.

8. When we share information

We do not sell personal information. We may share it:

• with service providers acting for us;
• with employees, consultants, auditors, engineers or contractors who need it for the relevant enquiry or project;
• with your organisation or authorised project participants;
• with regulators, courts, law-enforcement bodies or public authorities where legally required;
• to protect rights, property, safety, systems or prevent fraud; or
• in connection with a merger, restructuring, financing, sale or transfer of all or part of the business, subject to appropriate safeguards.

9. International processing

Some service providers may process or store information outside India. Where this occurs, we rely on the provider’s contractual, organisational and technical safeguards and any transfer conditions required by applicable law.

10. Retention

We generally retain unsuccessful or inactive website enquiries for up to 24 months from the last meaningful communication, after which they may be deleted or anonymised.

Information connected with an active opportunity, contract, completed project, invoice, tax record, legal obligation, safety matter, warranty, complaint or dispute may be kept for a longer period where reasonably necessary. Third-party providers may apply their own operational retention periods.

11. Security

We use reasonable administrative, technical and organisational safeguards appropriate to the nature of the information we handle. These may include access controls, account security, software updates, secure connections, backups and restricted disclosure.

No internet transmission or electronic storage method is completely secure. We therefore cannot guarantee absolute security. If we become aware of a personal-data breach, we will take reasonable response steps and provide notifications where required by applicable law.

12. Your choices and rights

Subject to applicable law and reasonable identity verification, you may request:

• information about the personal data we hold about you;
• correction or updating of inaccurate or incomplete information;
• deletion of information that is no longer required or lawfully retained;
• withdrawal of consent for future processing;
• cessation of optional marketing communications; or
• review of a privacy grievance or concern.

We may decline or limit a request where retention or processing is required for law, contractual performance, security, fraud prevention, legal claims or another permitted purpose.

13. Children’s privacy

This website and our services are intended for businesses and professional users. They are not directed to children, and we do not knowingly seek personal information from children through the enquiry form.

14. External links

The website may link to third-party services such as WhatsApp, Google Maps and LinkedIn. Their privacy practices are controlled by those providers. Review their policies before providing information through those services.

15. Changes to this policy

We may update this Privacy Policy to reflect changes in law, technology, service providers or our practices. The revised version will be posted on this page with an updated date. Material changes will apply prospectively unless otherwise required by law.

16. Privacy and grievance contact

To exercise a privacy right, withdraw consent or raise a grievance, contact:

B2B Industrial Solutions (India) Pvt. Ltd.
Shop No. 2, Gali No. 4, Khandsa Road
Gurugram, Haryana 122001, India
Email: info@b2bindustrial.in
Phone: +91 98997 02065

Please write “Privacy Request” in the email subject and provide enough information for us to identify the relevant enquiry or record. We will review and respond within a reasonable period.